GDPR & Cookie Policy

The purpose of this Privacy Policy is to define the terms and conditions under which Personal Data (hereinafter “Data”) and Cookies are processed.

This site is offered in different web languages (HTML, HTML5, Javascript, CSS, etc…) for better user comfort and more pleasant graphics, we recommend that you use modern browsers such as Internet Explorer, Safari, Firefox, Google Chrome, etc.

The Balinaisa company is concerned about the protection reserved for your Data and the way in which it may be processed on the site www.balinaisa.com (hereinafter the "Site"). They ensure and undertake that they are collected in compliance with the Data Protection Act No. 78-17 of 6 January 1978 as amended (hereinafter "Data Protection Act"), and European Regulation 2016/ 679 (hereinafter “Rules”).

Any use of the Site implies your unreserved acceptance and your full and complete adherence to the present which prevails over any other document, except for special conditions expressly granted in writing by Balinaisa.

This Privacy Policy is effective as of 03/01/2022. It cancels and replaces all previous versions. Balinaisa reserves the right to modify it at any time by publishing a new version on the Site. Therefore we invite you to visit this page regularly.

The invalidity of a clause does not invalidate the entire Privacy Policy. The temporary or permanent non-application of one or more clauses by Balinaisa does not constitute a waiver on its part.

1 - RESPONSIBLE FOR THE PROCESSING

The Data Controller is:

SAS Balinese

SIRET number: 94880180800015

Intra-community number FR91948801808

Editorial manager: Manuel Lemperor
Address: 13 Rue Anders Celsius, 33470 Le Teich, France

2 - NATURE OF DATA COLLECTED

When you use the Site, certain Data may be processed, these are the following Data:

Data related to your identity: Last name, first name, billing address, delivery address, email address, telephone number
Login data: IP address, login credentials
The subscription to which you have or have not subscribed (newsletters, etc.)

The mandatory or optional nature of the data is indicated to you during collection by an asterisk. Some data is collected automatically as a result of your actions on the Site.

3 - PURPOSE OF THE DATA COLLECTED

Purposes

The duration of the conversation

Legal basis

1. Sending newsletters, tips and commercial offers from Balinaisa, as well as loyalty, prospecting, product testing, advertising and promotion actions

3 years from the collection or the last contact, in accordance with the simplified standard n°NS-048 of the CNIL.

This processing is carried out on the basis of your consent in accordance with Article 6 paragraph 1 a) of the Regulation

2. Sending commercial offers from Balinaisa Partners

3 years from the collection or the last contact, in accordance with the simplified standard n°NS-048 of the CNIL.

This processing is carried out on the basis of your consent in accordance with Article 6 paragraph 1 a) of the Regulation

3. Carrying out statistical studies and/or measuring the audience, the number of page views or the number of visits to the Site

13 months from the collection of the Data.

This processing is carried out on (i) the basis of your consent in accordance with Article 6 paragraph 1 a) of the Regulation or (ii) for the performance of our respective contractual obligations in accordance with Article 6 paragraph 1 b) of the Regulation

4. The fight against fraud

3 years from the end of the commercial relationship for prospective customers and non-prospect customers in accordance with simplified standard no. NS-048 of the CNIL, or 3 years from the occurrence of the unpaid in the event of no regularization

Apart from any order, this processing is carried out on the basis of your consent in accordance with Article 6 paragraph 1 a) of the Regulations. In the context of an order, this processing is carried out for our legitimate interest (good business management) in accordance with Article 6 paragraph 1 f) of the Regulation.

5. Execution of orders made on the Site as well as setting up the order tracking process

3 years from the end of the commercial relationship for prospective customers and non-prospect customers in accordance with simplified standard no. NS-048 of the CNIL. With regard to contracts concluded electronically, the retention period is 10 years (art D213-2 Consumer Code), the same applies to invoices (art L123-22 of the Commercial Code).

This processing is necessary for the performance of our respective contractual obligations in accordance with Article 6 paragraph 1 b) of the Regulation

6. Credit card data

The data is kept for 14 days in compliance with CNIL Deliberation n°2017-222 of July 20, 2017.

This processing is necessary for the performance of our respective contractual obligations in accordance with Article 6 paragraph 1 b) of the Regulation

7. Management of exchange or extension requests

3 years from the end of the commercial relationship for prospective customers and non-prospect customers in accordance with simplified standard no. NS-048 of the CNIL.

This processing is necessary for the performance of our respective contractual obligations in accordance with Article 6 paragraph 1 b) of the Regulation

8. The provision of a customer account on the Site (the opening of your customer account, etc.)

3 years from the end of the commercial relationship or the collection or the last contact from the person concerned, in accordance with simplified standard no. NS-048 of the CNIL.

This processing is necessary for the performance of our respective contractual obligations, and the implementation of all pre-contractual measures in accordance with Article 6 paragraph 1 b) of the Regulation

9. Personalize the content of our Site and/or the advertising offers visible on our Site and/ those accessible when you browse the Internet

13 months from the collection of the Data

This processing is carried out on the basis of your consent in accordance with Article 6 paragraph 1 a) of the Regulation

10. Participation in loyalty programs, contests, etc.

3 years from the collection or the last contact, in accordance with the simplified standard n°NS-048 of the CNIL.

This processing is necessary for the performance of our respective contractual obligations in accordance with Article 6 paragraph 1 b) of the Regulation

4 - RECIPIENTS OF PERSONAL DATA

The data collected on the Site is intended for Balinaisa

5 - DATA TRANSFER

As a matter of principle, we do not communicate your data.

However, when you purchase your treatments or gift vouchers through Balinaisa's business partners, you are subject to the rules and privacy policies of these partners.

6 - PERSONAL DATA COLLECTION METHODS

Your data may be collected when:

you create your customer account "Your Personal Space"
you participate in a game or contest
you are browsing our Site
you contact our customer service
you write a comment

7 - CONSENT OF MINORS

In order to comply with regulations aimed at protecting minors, Balinaisa does not accept orders sent by minors.

8 - COOKIES

8.1 COOKIES POLICY

When consulting the Site, cookies are placed on your computer, mobile or tablet. Our Site is designed to be attentive to the needs and expectations of our customers. This is one of the reasons why we use cookies, for example to identify you and access your account. This page allows you to better understand how cookies work and how to configure them.

8.2 DEFINITION OF A COOKIE

A cookie is a text file placed on your computer when visiting a site or consulting an advertisement. Its purpose is to collect information relating to your browsing and to send you services adapted to your terminal (computer, mobile or tablet). Cookies are notably managed by your internet browser.

8.3 THE DIFFERENT TRANSMITTERS

Site cookies: these are cookies placed by www.balinaisa.com

on your terminal to meet the needs of navigation, optimization and personalization of services on the Site.

Third-party cookies: these are cookies placed by third-party companies (eg partners) to identify your areas of interest and possibly personalize the advertising offer sent to you on and off the Site.

They can be deposited when you browse the Site or when you click in the advertising spaces of the Site.

8.4 MODIFYING THE COOKIES SETTINGS

Technical cookies - essential for the operation of the site www.balinasia.com

These cookies are essential for navigation on the Site. They allow you to use the main functionalities of the Site and to secure your connection.

Functional cookies

These cookies are essential to your navigation because they allow you to access the temporary functionalities of the Site (memorize your basket or your connection information for example). They also allow you to adapt the graphic rendering of the site to the display preferences of your terminal. These cookies allow you to have a fluid and customized navigation.

They are kept 24 hours and do not require your consent.

In addition, these cookies allow us to know the use and performance of our Site, to establish statistics, volumes of visits and use of the various elements of our Site (content visited, routes) allowing us to improve the interest and ergonomics of our services (the pages or sections most often consulted, the most read articles, etc.). Cookies are also used to count visitors to a page.

Optional functional cookies

These are the same functional cookies that will be kept for a longer period, up to a maximum of 13 months, if you consent.

Cookies for personalized content on our site

These are cookies used to offer you personalized content on our Site and to reward your loyalty (for example: sponsorship program). The refusal of these cookies has no impact on the use of our Site.

9- HYPERTEXT LINKS

The Site may contain certain links to other sites whose content is beyond our control and not covered by this Privacy Policy. We are not responsible for the content of the sites thus presented, nor for the way in which your Data will be collected and processed there.

10 - SECURITY OF PERSONAL DATA

We are committed to implementing measures to ensure Data security. These are appropriate technical and organizational measures to guarantee an appropriate level of security. This may include, among other things:

Pseudonymization and encryption of Data,

the means to guarantee the constant confidentiality, integrity, availability and resilience of the processing systems and services the means to restore the availability of the Data and access to it within appropriate timeframes in the event of physical or technical incident, a procedure for regularly testing, analyzing and evaluating the effectiveness of technical and organizational measures to ensure the security of the processing.

To this end, we ask you to keep your password confidential and not to communicate it to anyone. You remain responsible for any failure resulting from failure to respect the confidentiality of the password we have chosen for you to access your account.

11- RIGHTS ON YOUR PERSONAL DATA

In accordance with the regulations, you have a right of access, deletion, portability of Data concerning you and opposition or limitation to their processing. You also have the right to define the directives concerning the fate of your Data after your death under the conditions defined in article 40.1 of the Data Protection Act. Finally, you have the right to lodge a complaint with the competent supervisory authority.

At any time, while browsing the Site, you can access your Data via your customer area, rectify your data if your situation has changed or even object to us collecting your data for prospecting purposes.

Finally, at any time, you can also exercise your rights. All you have to do is send us your request, indicating your surname, first name, e-mail and address, via the contact form.

In accordance with the regulations in force, your request must be signed and accompanied by proof of identity to ensure that the request comes from the person concerned. A response will then be sent to you within 1 month of receipt of the request. If necessary, this period may be extended by a period of 2 months given the complexity of the request or because of the number of requests.

You can also exercise your rights by making your request via the contact form accessible in the "Contact" tab.