Service
Delivery & terms
Where we deliver, how, and what protects you. The terms of sale, legal notice and privacy policy have their own pages.
Delivery
We deliver across mainland France, Corsica, the French overseas departments, Europe and worldwide.
| Area | Indicative lead time | Cost |
|---|---|---|
| Arcachon Bay and Gironde | 8 days | Stated on the quote |
| Mainland France | 15 days | Stated on the quote |
| Corsica and overseas | On quotation | On quotation |
| Europe | 15 days | Stated on the quote |
| Worldwide | On quotation | On quotation |
- Pieces in stock: shipped within 48 hours of payment.
- Pieces made to order or bespoke: the making time in Java and the shipping time are stated on your quote; allow 16 weeks as a rule.
- Delivery by appointment: the carrier calls you to arrange a slot. Large pieces are delivered to the room of your choice at no extra cost, unless access is particularly difficult.
- On receipt, check the parcels in the presence of the driver and note any specific reservation on the delivery slip (damaged parcel, missing piece). Confirm these reservations to us by email within three days.
Collection from the showroom
You can collect your order free of charge from the showroom, 370 avenue de l’Aérodrome, 33260 La Teste-de-Buch, by appointment.
Assembly
Most of our pieces are delivered assembled. Those that need assembling come with instructions; home assembly is available around the Arcachon Bay for a flat fee of €50.
Ordering and payment
Every order starts from a quote we send you, in store, by email or after a Balinaisa.ai simulation. The order is confirmed when you sign the quote and pay a deposit of 50%, the balance being due before delivery or collection. Payment by bank transfer or card (Visa, Mastercard), in the showroom or remotely. Prices are in euros, incl. VAT, and include the French furniture eco-contribution, shown separately on each product page.
Cancellation and returns
If you ordered remotely (by email, by phone, through the website) and you are a private customer, you have fourteen days from receiving your furniture to cancel, without giving a reason. Let us know by email at contact@balinaisa.com or with the cancellation form attached to our terms of sale. The piece is returned to us complete and in its original condition within fourteen days of your decision; return costs are borne by you (as a guide, about 10% of the value of the pieces around the Arcachon Bay, 12% in mainland France and 15% in Europe). We refund you within fourteen days of your decision, and at the latest once the piece has reached us.
This right does not apply to:
- pieces made to measure or personalised at your request (size, finish, fabric);
- purchases made at the showroom;
- purchases by professionals.
Warranties
All our pieces are covered by the legal guarantee of conformity for two years from delivery, and by the guarantee against hidden defects. If you find a defect, write to us with a photo: we offer a repair or a replacement, and failing that a refund. Full conditions are set out in our terms of sale.
The following are not defects: patina, variations in colour and grain from one piece to the next, fine surface cracks in solid teak, knots and cracks in reclaimed teak. They are the nature of a wood shaped by hand.
Teak care
- Day to day: soapy water and a soft brush, then a rinse with clean water.
- Patina: left untreated outdoors, teak turns grey within a few months. To keep its golden tone, feed it once or twice a year with a teak oil.
- Olefin rope and fabrics: soapy water is enough; cushion covers are removable and can be washed at 30°C, or by hand with water and Marseille soap; do not tumble dry. Bring cushions in during long spells of rain.
- In winter: teak can stay outdoors; a breathable cover protects it from leaves and dirt.
Professionals
Trade pricing, lead times, payment and delivery terms are set out when your account is opened and on each quote. See the trade area.